Customer Loyalty

Can I Speak To Your Manager? Navigating Customer Service and the NYT Connection

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Can I Speak To Your Manager? Navigating Customer Service and the NYT Connection The phrase “Can I speak to your manager?” often conjures images of disgruntled customers, escalating tensions, and the potential for viral videos. But what does this seemingly simple question really mean in the context of modern customer service, and how does it … Read more

The Arthur T. Demoulas Market Basket Saga: A Case Study in Corporate Governance and Customer Loyalty

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The Arthur T. Demoulas Market Basket Saga: A Case Study in Corporate Governance and Customer Loyalty The name Arthur T. Demoulas Market Basket resonates deeply within New England, not just as a grocery chain, but as a symbol of community, affordable pricing, and unwavering customer loyalty. The story of Market Basket, and particularly the tumultuous … Read more

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